SUMMARY

The Facilities Maintenance Technician provides a variety of services such as mechanical repair, general maintenance, and overall handyman services for Church, Family Life Center, Rectory, Community Outreach Campus, and other parish properties and assets.

The Facilities Maintenance Technician will also assist in operating and maintaining audio-visual and livestreaming equipment, ensuring high-quality production for church services and events while supporting the overall functionality of the church facilities.

The Diocese of Orlando four core values lay the foundation for the work performed by its employees:

1. Authenticity: Conviction that God has called us to reflect exteriorly our inner life of faith in our daily living

2. Respect: Affirming each person’s God-given dignity and uniqueness.

3. Courage: Inspired by this gift of the Holy Spirit, we proclaim and live the Word of God fearlessly and devotedly.

4. Commitment: Individually and collectively, we are steadfast to the team and its purpose.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification.  They are not listed in any order of importance.  The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Ability to communicate professionally and effectively with staff members, parishioners, vendors, emergency services (police, fire, EMS) and the general public.
• Observe visitors and vendors to ensure a safe environment is always maintained.
• Set up and breakdown events and multifunction rooms for special activities, religious education classes, and other parish / community events.
• Operate, maintain, and troubleshoot audio-visual (AV) equipment, including microphones, speakers, projectors, and lighting systems for church services and events.
• Assist in setting up and managing livestreaming equipment to ensure seamless broadcasting of services and special events, including monitoring audio and video quality.
• Provide general maintenance and assistance at all off campus locations.
• Performs required preventative maintenance actions such as bulb and HVAC filter replacement.
• Maintains the baptismal and holy waters fonts.
• Care for all building exterior and entrances to ensure areas are ready for parish activities.
• Make minor plumbing, electrical, and air conditioning repairs. Additionally, observes third-party approved contractors while performing work onsite.
• Assist as needed with ensuring grounds are maintained including spraying weed killer and insecticides.
• Responsible for opening, closing, and securing facilities.
• Ensure compliance with safety regulations and best practices when operating equipment and performing maintenance tasks, promoting a safe environment for staff and congregants.
• Complete and document accident reports promptly and accurately for any incidents occurring on church property, ensuring thorough investigation and adherence to safety protocols, while communicating findings to appropriate church leadership.
• May be required to work occasional evenings. 

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent verbal and written communication skills, with the ability to interact effectively with staff, clergy, volunteers, and parishioners.
•  Strong troubleshooting and problem-solving abilities to address technical issues and perform repairs efficiently.
• Proven ability to manage multiple priorities and workflows effectively in a fast-paced environment, demonstrating strong organizational skills and adaptability to respond to varying demands and urgent maintenance issues while ensuring all tasks are completed efficiently and on schedule.
• Demonstrated ability to exercise good judgment in assessing maintenance issues, prioritizing tasks, and making informed decisions regarding safety, repairs, and resource allocation, ensuring the well-being of church staff, parishioners, and the integrity of church facilities.
• Familiarity with safety regulations and best practices in maintenance and facilities management, including handling hazardous materials safely.
• Ability to maintain accurate electronic records of work performed, supplies, equipment, and purchases.
• Able to speak and write in English with coworkers, supervisors, and vendors.
• Ability to work alone and in a team environment.
• Available to work extra hours and be on call for holidays and emergencies, as needed.

EDUCATION and/or EXPERIENCE

• Must be experienced in building maintenance; one year or more preferred.
• Possess knowledge of and skills in using various tools and equipment for building maintenance.
• Must possess and maintain a valid Florida Driver’s License required.
• Familiarity in general computer operations and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to learn basic audio / visual and livestreaming equipment.
• Excellent verbal and written communication skills, with the ability to interact effectively with diverse groups, including parishioners, clergy, and staff.
• Strong organizational abilities with attention to detail and the capacity to manage multiple tasks simultaneously in a busy office environment.
• Availability to work during regular office hours, with occasional evenings or weekends for special church events as needed.

LANGUAGE / COMMUNICATION SKILLS

• Ability to read and interpret basic correspondence.
• Excellent interpersonal and organizational skills.
• Must have a pleasant telephone manner.

REASONING ABILITY

Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and the ability to interpret a variety of instructions furnished in written, oral, diagram, and schedule form.

CATHOLIC FAITH

Requires an appreciation and respect for the Catholic Church and its teachings. Church employees must conduct themselves in a manner that is consistent with and supportive of the mission and purpose of the Church. Their public behavior must not violate the faith, morals or laws of the Church or the policies of the diocese. 

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The permanence of these essential functions must be without physical accommodation of any sort.

Balancing, carrying, climbing, hearing, kneeling, lifting, pulling, sitting, standing, reaching, stooping, bending, walking, and talking. The employee is required to lift 50 pounds and climb ladders. Work inside and outside of buildings. Work in well-lit and ventilated areas, hot and cold temperatures, and dark and tight quarters. Ability to perform physical labor, and necessary.

WORKING CONDITIONS

The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

SUMMARY

The Office Assistant / Receptionist serves as the first point of contact for visitors and parishioners at the church, providing essential support to ensure smooth office operations. Responsibilities include answering phone calls, greeting visitors, responding to inquiries, and maintaining campus security by checking-in vendors / visitors. The office assistant will also assist in mail collection / distribution, basic account / recordkeeping, supply inventory maintenance, and routine other routine administrative and office support services.

The ideal candidate will possess strong organizational skills, excellent interpersonal abilities, and a commitment to fostering a welcoming environment reflective of the church’s values. This role is crucial in enhancing community engagement and promoting the spiritual mission of the church.

The Diocese of Orlando four core values lay the foundation for the work performed by its employees:

1. Authenticity: Conviction that God has called us to reflect exteriorly our inner life of faith in our daily living

2. Respect: Affirming each person’s God-given dignity and uniqueness.

3. Courage: Inspired by this gift of the Holy Spirit, we proclaim and live the Word of God fearlessly and devotedly.

4. Commitment: Individually and collectively, we are steadfast to the team and its purpose.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification.  They are not listed in any order of importance.  The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

The reception area is often a caller, vendor, or visitor’s first experience with the church community. The Office Assistant will therefore need to present themselves with a neat appearance while maintaining both the reception area and personal workspace in a neat and orderly manner.

• Welcome parishioners, vendors, and visitors warmly, providing a friendly and hospitable atmosphere in line with the church’s mission.
• Treats all parishioners, visitors, callers, or vendors with courtesy, cheerfulness, and respect.
• Respond to incoming calls, directing inquiries to appropriate staff members, and providing information about church services, events, and programs.
• Directs visitors to the appropriate meeting rooms and notifies staff members of visitor’s arrivals, as needed.
• Monitors arrivals of all visitors on campus and issues appropriate credentials to assist with facility security.
• Directs general voicemail / messages to the appropriate department / staff member.
• Reviews and responds to email inquiries.
• Acquire proficiency in church management software and other related facility specific applications used for scheduling, record-keeping, maintenance, and communication.
• Entering and updating parishioner information, managing event registrations, and generating reports, ensuring efficient office operations and effective support for staff and parishioners.
• Receives and process requests for Mass Intentions. Maintain detailed entries in the church’s online Mass Intention system, accurately records donations, and ensures all information is up-to-date and properly documented.
• Communicates onsite Daily Mass Intentions internally and creates Prayers of the Faithful in Microsoft Word.
• Communicates offsite Mass Intentions with appropriate clergy.
• Complete and send Mass Intention Cards for parishioners, as requested.
• Records reported parishioner illnesses, deaths, and intentions, as directed.
• Works with office staff on the inventory and procurement process by confirming the arrival of all supplies.
• Partners with the Liturgical Coordinator / Administrative Assistant to the Pastor, as necessary, on special blessings and anointing. In their absence, the Office Assistant will assume these responsibilities.
• Coordinates with parish ministry stewards to process receipts, print materials, and make copies.
• Handles incoming and outgoing mail, ensuring timely distribution of communications. Receives and signs for packages delivered to the main campus.
• Partners with the Accounting Department on postage maintenance.
• Take notes at staff meetings and generates / distributes meeting minutes to staff.
• Reviews and edits PowerPoint Presentations for Masses and special events.
• Creates signage, as requested, for Masses and special events.
• Demonstrate proficiency in general computer operations and Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) to create, edit, and format documents, manage spreadsheets, and maintain organized communication.  Efficiently use these tools to support office tasks, assist in preparing materials for meetings and events, and promoting effective office workflows.
• Work closely with clergy, church leadership, staff, parishioners, vendors, and volunteers to facilitate effective communication and ensure smooth office operations.
• Ability to handle sensitive information with discretion and maintain confidentiality in all office matters. 

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CATHOLIC FAITH

Requires an appreciation and respect for the Catholic Church and its teachings. Church employees must conduct themselves in a manner that is consistent with and supportive of the mission and purpose of the Church. Their public behavior must not violate the faith, morals or laws of the Church or the policies of the diocese. 

EDUCATION and/or EXPERIENCE

• Friendly and approachable demeanor, demonstrating a commitment to providing exceptional customer service and fostering a welcoming atmosphere. 
• High school diploma or equivalent required; additional coursework in office administration or related field preferred.
• Previous experience in a receptionist or office assistant role, ideally within a church, nonprofit, or community organization setting.
• Proficiency in general computer operations and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); familiarity with church management software is a plus.
• Excellent verbal and written communication skills, with the ability to interact effectively with diverse groups, including parishioners, clergy, and staff.
• Strong organizational abilities with attention to detail and the capacity to manage multiple tasks simultaneously in a busy office environment.
• Availability to work during regular office hours, with occasional evenings or weekends for special church events as needed.

LANGUAGE / COMMUNICATION SKILLS

• Excellent verbal and written communication skills.
• Ability to read and interpret correspondence.
• Excellent interpersonal skills, demonstrating a commitment to providing exceptional customer service and fostering a welcoming atmosphere.
• Must have a pleasant telephone manner.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions.

WORKING CONDITIONS

This person will need to be available to work during regular office hours, with occasional evenings or weekends for special church events as needed. Must be willing to work in conditions of stress and function well under pressure. 

PHYSICAL REQUIREMENTS

Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (15 pounds). Tasks may involve extended periods of time at a keyboard or workstation performing repetitive motions of the fingers, hands, wrists and arms. Requires the ability to read/see up close and at a distance. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Requirements are representative of the minimum level of knowledge, skills, and ability.